Herengracht 449A, 1017 BR
Amsterdam, the Netherlands

Work Hours
Monday to Friday: 8AM - 5PM

Hospitality training and development

At D&D Development BV, we are passionate about helping hospitality organisations reach their full potential. We provide comprehensive training and development services designed to equip individuals, teams and organisations with the skills and knowledge they need to succeed. Our services are tailored to suit the needs of our clients, from short-term training courses to in-depth programs.

Our services include:

  • Consulting services in the field of hospitality and restaurant management
  • Training and development courses in hospitality and restaurant management
  • Mentorship and support for individuals and organisations
  • Mystery guest services to assess customer service and satisfaction
  • Auditing services to ensure compliance with industry standards
  • Research and development services to identify trends and opportunities
  • Strategic planning and implementation services
  • Branding and marketing services

We are committed to helping our clients succeed in hospitality and restaurant management. Our team of experienced professionals is dedicated to providing the best possible services so you can gain the skills and knowledge necessary to succeed. Contact us today to learn more about our services and how we can help you achieve your goals.

Leadership training

D&D Development BV offers various leadership training and development services, including mentorship and coaching, to help individuals and organisations enhance their skills and knowledge. We understand the importance of developing influential leaders and have designed our services to meet each client’s unique needs. Our services include:

  • Training the trainer courses to help individuals become more effective trainers and develop their own training programmes within their organisations
  • Professional development courses to help individuals develop their skills and knowledge in areas such as communication, problem-solving, time management, and more
  • Team building and communication workshops to help teams work together more effectively and achieve their goals
  • Conflict resolution and problem-solving workshops to help individuals and teams manage difficult situations and find constructive solutions
  • Strategic planning and goal-setting workshops to help organisations develop and implement effective strategies that align with their goals and values
  • Customised training and development programmes tailored to meet the specific needs of organisations, including leadership and management development, customer service, sales, and more
  • One-on-one mentorship to hospitality professionals seeking to enhance their leadership skills and achieve their goals. We tailor our mentorship to meet each individual’s unique needs and goals, providing personalised guidance and support.

Our team of highly qualified trainers and coaches use interactive and engaging teaching methods to ensure that our clients receive an outstanding learning experience. We are committed to providing a supportive and inclusive environment where everyone can achieve their full potential.

Contact us to learn more about our training and development services and how we can help you and your organisation enhance your skills and achieve your goals. Let us help you become the leader you were meant to be.

Mystery guests service

At D&D Development BV, we understand the importance of providing excellent customer service in the hospitality industry. That’s why we offer a range of Mystery Guest services to help organisations evaluate and improve their customer service experience. Our services include:

  • Mystery Guest visits: Our experienced professionals visit your organisation anonymously, posing as regular customers, and evaluate your customer service experience. We provide detailed reports with feedback and suggestions for improvement.
  • Employee training and development: We offer customised training and development programmes for employees based on the feedback from our Mystery Guest visits. These programmes are designed to help employees develop the skills and knowledge they need to provide outstanding customer service.
  • Consultancy: Our team of experienced consultants can provide expert advice and guidance on customer service based on our years of experience in the hospitality industry. We can help you identify areas for improvement and develop a strategy to enhance your customer service experience.

Our Mystery Guest services are designed to help organisations provide outstanding customer service and stay ahead of the competition. We are committed to providing high-quality services that deliver real results.

Contact us to learn more about our Mystery Guest services and how we can help you improve your customer service experience. Let us help you create a customer service experience exceeding your customers’ expectations.

Ready to unlock your potential?

We understand that every individual and organization has unique needs, and we are here to help you achieve your goals. Please don’t hesitate to contact us to learn more about our services or to discuss your specific requirements.

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